Career / Experience

Muzzaffar H. Khan
6495 Indian Creek
Miami Beach, FL 33141
Phone: 703-786-2803
muzzaffarkhan@hotmail.com

OBJECTIVE: To assume a position in a results-oriented, time-sensitive organization that best utilizes my financial, management, language, and customer service skills.

QUALIFICATIONS
1 More than 10 years experience in financial responsibility and customer service expertise
2 Results-oriented, problem-solving expertise
3 More than 7 years management/supervision experience
4 Multi-continental, multi-cultural work experience
5 Communication skills in 6 languages: Urdu, English, Hindi, Bangla, Korean and Punjabi
COMPUTER SKILLS
1 Proficient in Microsoft Office XP
2 MS Word, Works, Excel, PowerPoint
3 Internet/Intranet Research Skills
4 Document Management

EDUCATION
Fall, 2001-2004 Northern Virginia Community College, English language studies
1987-1991 Bachelor of Commerce, University of Karachi, Pakistan

EMPLOYMENT
07/2003-Present MHZ Networks, Interpreter, Falls Church, VA
Function as underwriter and translator of programs from Urdu to English for local international programming channel. Ensure advertisers follow protocol for Public Broadcasting Services advertisers, news, and community reports.

05/2005-Present Deauville Resort Hotel, Miami Beach, FL, Front Desk Manager/Mgr on Duty
Provide superior customer service for guests, solving all problems; train and manage hotel personnel. Along with 2 other previous work associates from the Washington, DC, area; in the process of streamlining and improving business functionality with great successes thus far.

2/2004-5/2005 Washington Terrace Hotel, Front Office Supervisor/Manager On Duty (MOD), Washington, D.C. Provide high quality services for guests; check-in/check-out procedures, etc. Promoted to MOD--supervise staff on different shifts and coach them in professional manners.

2/2005-5/2005 Holiday Inn Select, Alexandria, VA, Front Desk Agent
Provide guests with quality customer service. Daily tasks include check-in,
check-out procedures and solving any guest problems.

12/2002-07/2004 Chevy Chase Bank, Senior Sales & Service Associate, Alexandria, VA
Resolved/tracked/monitored customer problems/issues; opened accounts; supervised staff (promoted to Senior Supervisor after 1 yr); controlled monetary shipments/resolved any discrepancies as vault custodian; presented products/led meetings/presentations; determined clients’ cross-sell items; managed platform.


6/2002-2/2004 Comfort Inn Hotel, Front Office Supervisor, Alexandria, VA
Provided quality service for guests during check-in/check out; performed front desk duties; managed shuttle service duties to nearby metro.

4/2000-10/2002 First Union Bank, Backup Teller Manager, Washington, DC
Gave quality service to customers/clients in any/all cash handling transactions. Learned new programs to constantly upgrade customer satisfaction guarantee.


OTHER EXPERIENCE

8/99-7/00 Holiday Inn at Ballston, Host/Cashier, Arlington, VA
Worked at this hotel in order to gain more experience in the hotel industry in the United States.

1995-1999 KyungHee University, Student of Korean Language, Seoul, S. Korea
From April 1995 until July 16, 1999, I was acquiring an additional language in order to enhance my ability of interacting and providing customer service.

1994 Hi-Seas Restaurant, Supervisor, Johannesburg, South Africa
Lived with a family friend who provided room, board and a salary from January, 1994, until October, 1994, in order to gain experience working in a foreign culture and country.

1992-1993 Hotel Plaza International, Night Auditor/Duty Mgr, Karachi, Pakistan
From December 1992 until November 11, 1993, worked as the front desk personnel in conjunction with the front area duty manager and did daily balancing of the accounts in a computerized system.

1991-1992 Hotel Sheraton, Management Trainee--Individual Department Training, Karachi, Pakistan

Received each individual training module for the different labor programs in order to know, from the ground level up, the requirements in running the hotel front office management business. Those programs were:
1 Front Office--October 1, 1991-March 3, 1992
2 Housekeeping--March 4, 1992-June 4, 1992
3 Laundry--June 5, 1992-September 21, 1992
4 Stewarding--September 22, 1992-Dec 19, 1992

1987-1991 Hotel Holiday Inn, Accounts Trainee--October 14, 1987/ Food Checker— January 1, 1988 through June 28, 1991, Karachi, Pakistan
Gained this hotel industry experience in final two years as a university student (age 23 and 24) while serving as the sole support of mother and six brothers and sisters.

   Pricing / Other services

Negotiable