Career / Experience

From 1986 to november 1999 Work experiences in Portugal
Desk attendance in the Information Department of a Health Office (during 6 months).
Forensic secretary at a Barrister Office (during 8 years).

From november 1999 until today Work experiences in Italy
March 2007 until today – English and Portuguese teacher in the British Institutes. Translator and Interpreter from english and italian to portuguese. Portuguese examiner in the IULM - University of Languages and Communication of Milan.
2005 until march 2007– Booking office of the air companies Blue Panorama and Air Italy: air ticketing in the booking office, answer customer’s requests, telesales, touristic information to clients.
2004 to 2005 – Customer Care Call Center on line travel agency Lastminute.com: air ticketing, follow up orders, sales, customer satisfaction, touristic information.
december 2003 - FIAT/ALFA ROMEO/LANCIA in Arese (MI):
answer customer’s requests about the connect system (GPS, GSM), outbound calls for:
activations of the system and satisfaction survey, follow up customers problems, telemarketing, telesales, introducing new range of products to customers.
may 2003 to november 2003 - TIKO MALINDI – internet point into the Malpensa airport.
03 march 2003 to 03 april 2003 - EUROCHANGE at Malpensa Airport:
Welcome customers, exchange money, advise customers about financial products , analyse customer’s needs, open accounts/deal with different financial operations, responsibility of the cash desk.
october 2002 to february 2003 - AIRLIBEXPRESS FRENCH LOW COST AIRWAY COMPANY in Milan: air ticketing, follow up orders, sales, customer satisfaction, touristic information.
january 2002 to september 2002 – Fiat/Alfa Romeo/Lancia in Arese - answer customer’s requests about the connect system (GPS, GSM), outbound calls for: activations of the system and satisfaction survey, follow up customers problems, telemarketing, telesales, introducing new range of products to customers.
march 2000 to december 2001 - QUALIFLYER GROUP SWISSAIR at Milan:
air ticketing in the booking office, follow up orders, customer sales representative, touristic information to passengers and to travel agencies, prospect for new customers.

Main activities and responsibilities
November 1999 to february 2000

Childhood english teacher and translator.
Stage at the office of the Cabo Verde Airlines in Milan.
Cultural mediator for children portuguese speaker at the high school Ponti in Gallarate.